SUPPORT · 支援
下水前後,
我們都在。
裝置需求、紀錄疑問與資料管理,都可以從這裡開始。
SurfBound 已在 App Store 上架。立即下載 Download on the App Store ↗
FREQUENTLY ASKED QUESTIONS
常見問題
01需要什麼裝置?What devices do I need?
Apple Watch Series 7 以上(建議 Apple Watch Ultra)或支援的 Garmin 手錶,以及搭載 iOS 18 以上的 iPhone。Garmin 需要搭配 iPhone 上的 SurfBound、Garmin Connect app 與 Connect IQ 錶端 app;目前沒有 Android app。
Apple Watch Series 7 or newer (Apple Watch Ultra recommended), or a supported Garmin watch, plus an iPhone running iOS 18 or newer. Garmin also requires SurfBound on iPhone, the Garmin Connect app, and the SurfBound watch app from Connect IQ. Android is not supported yet.
02手錶顯示「健康權限已關閉,無法記錄」怎麼辦?My Watch says “Health permission is off. Recording is unavailable.” What should I do?
這個權限只能在 iPhone 開。打開 iPhone 的「健康」app → 右上角個人檔案圖片 → 隱私權 → App 與服務 → SurfBound,把「體能訓練」的寫入打開。開好之後手錶開始畫面的紅字幾秒內會自己消失。會發生這件事通常是因為第一次的授權單每一項預設都是關的,直接按「允許」等於全部關閉;iOS 之後不會再問。
This permission can only be changed on iPhone. Open the Health app → profile picture → Privacy → Apps and Services → SurfBound, then enable write access for Workouts. The red message on the Watch start screen should disappear within a few seconds. On the first permission sheet every item starts off; tapping Allow without enabling Workouts leaves access off, and iOS will not ask again.
03手錶有定位權限,為什麼整場 0 浪、軌跡是亂點?Location is allowed, so why did I get zero waves and a scattered route?
多半是定位或「精確位置」被關。手錶上 app 的定位權限由 iPhone 管理(手錶設定裡那三個選項是灰的、不能改),到 iPhone 的設定 → 隱私權與安全性 → 定位服務 → SurfBound,選「使用 App 期間」並打開「精確位置」,手錶會跟著開;按開始時手錶也會問一次精確位置,允許即可。
Location or Precise Location is usually off. Location access for the Watch app is managed on iPhone—the three options on the Watch are grey and cannot be changed. On iPhone, go to Settings → Privacy & Security → Location Services → SurfBound, choose While Using the App, and turn on Precise Location. The Watch follows that setting and may also ask for Precise Location when you start; allow it there too.
04我只戴手錶到海邊,權限出問題怎麼辦?What if I bring only my Watch and discover a permission problem at the beach?
健康的「體能訓練」寫入與定位(含「精確位置」)都只能在 iPhone 修,手錶上改不了,所以請在家先做這件事:iPhone 教學走完會先問健康權限,請把「體能訓練」撥開再按允許;接著問定位,請選「使用 App 期間」(手錶記錄 GPS 用的就是這一個);手錶第一次打開會問健康、定位、動作三張授權單,都請允許。到了浪點附近 iPhone 也會提醒(需要通知權限與浪點提醒)。
Write access for Workouts and location access, including Precise Location, can only be fixed on iPhone. Complete setup at home: during the iPhone tutorial, enable Workouts before tapping Allow, then choose While Using the App for location. The first time you open the Watch app, allow the Health, location, and motion permission sheets. Nearby surf-spot reminders also require notification permission and surf-spot reminders to be enabled.
05可以同步到 Strava 嗎?Can I sync to Strava?
Strava 的 Apple 健康匯入只接受 Apple 內建「體能訓練」app 的活動,第三方 app 寫入的不會同步。目前可行的方法是用 HealthFit 這類 app,把 Apple 健康裡的 SurfBound 紀錄(含 GPS 路線)推到 Strava。我們自己的 Strava 上傳還沒做,有需求的人多再排。
Strava's Apple Health import only accepts activities recorded with Apple's built-in Workout app; workouts written by third-party apps do not sync. For now, an app such as HealthFit can send a SurfBound workout from Apple Health, including its GPS route, to Strava. SurfBound does not currently have its own Strava upload integration; we will prioritize it if enough people need it.
Strava 官方說明 Official Strava guidance ↗06為什麼浪數跟體感不同?Why does the wave count differ from what I remember?
海上的 GPS 與手腕訊號可能受到浪型、入水與佩戴方式影響。你可以在 iPhone 回顧頁確認多記或漏記的浪,讓紀錄更接近真實;若你選擇分享測試資料,這些修正也能幫助我們改善未來的偵測模型。
Ocean GPS and wrist signals can be affected by wave shape, submersion, and how the Watch is worn. You can review waves counted by mistake or missed entirely on iPhone. If you opt in to test-data sharing, those corrections can also help us improve future detection.
07手錶紀錄畫面的顏色是什麼?What do the colors on the Watch mean?
顏色代表你在該浪點累積的等級。隨著一次次回到海上,畫面會從藍色階段逐步前進到金色。
They represent your progression at that surf spot. As your time in the water adds up, the Watch display advances through blue stages toward gold.
08如何關閉資料分享?How do I turn off data sharing?
在 app 設定分頁關閉「分享資料改進偵測」即可;關閉後不會再上傳新資料。若要刪除先前上傳的資料,請來信聯絡我們。
Turn off “Share data to improve detection” from the app's settings. No new data is uploaded after you turn it off. Email us if you would like previously uploaded data deleted.
09如何刪除我的資料?How do I delete my data?
刪除 App 即會刪除本機資料。在 app 內刪除 session 時,對應雲端資料會標記為已刪除並排除於分析;若要完整刪除先前上傳的資料,請來信聯絡我們。
Deleting the app removes local data. When you delete a session in the app, its cloud data is marked as deleted and excluded from analysis. Email us to request complete deletion of previously uploaded data.
LINEUP · IN TESTING
浪人社群(測試中)
以下說明適用於提供這些功能的測試版本,不代表目前 App Store 版本已開放。
These instructions apply to test builds with these features, not necessarily the current App Store release.
01可以匯入其他 app 的衝浪紀錄嗎?Can I import surf sessions from other apps?
測試版本可匯入最近 90 天、由其他 app 或手錶存入 Apple 健康的衝浪鍛鍊,不列 SurfBound 自己記錄的場次。到「紀錄」首頁右上角「通知」→「從 Apple 健康匯入衝浪紀錄」(連結後可能顯示待匯入紀錄),按「連結 Apple 健康」授權讀取,再選浪點並逐筆按「匯入」。匯入不需要登入浪人社群;分享到社群才需要以 Apple 登入。
The test version imports surf workouts saved to Apple Health by other apps or watches in the last 90 days, excluding SurfBound recordings. Open Notifications on the session home screen → Import surf sessions from Apple Health (the row may show pending sessions once connected). Select Connect Apple Health, grant read access, choose a spot, and import each session. Importing does not require community sign-in; sharing does.
02匯入紀錄的路線會顯示在哪裡?分享時會送出什麼?What happens to imported routes, and what is shared?
若來源在 Apple 健康提供路線,SurfBound 會讀取並保存在你的裝置與 iCloud;沒有路線的來源則不會憑空補出軌跡。匯入紀錄與路線不會上傳到 SurfBound 的研究資料庫。分享到浪人社群時,會送出日期時間、時長、浪點,以及你自行填寫的體感浪數與當天浪況(有填寫時),但不送路線、心率或卡路里。
If the source provides a route in Apple Health, SurfBound reads and stores it on your devices and in your iCloud. It does not create a route when the source has none. Imported sessions and routes are not uploaded to SurfBound's research database. Community sharing sends the date and time, duration, spot name, and any wave count and surf conditions you entered yourself—not routes, heart rate, or calories.
03有新的可匯入紀錄時,在哪裡看通知?Where can I see new imports?
可以。在支援這項功能的測試版本,先按「連結 Apple 健康」允許讀取,並允許 SurfBound 通知;有新的可匯入衝浪鍛鍊時,手機可發出「有衝浪紀錄可以匯入」通知。時機由 iOS 決定,可能晚幾分鐘,省電模式或久未開啟 app 時可能更晚。這是手機發出的本機通知,不會因此把健康資料送到社群伺服器;也可從首頁鈴鐺查看。
Yes, in test builds supporting this feature. Use Connect Apple Health to allow reading, and allow SurfBound notifications. Your phone can notify you when new surf workouts are available to import. iOS controls the timing; delivery may take several minutes or longer in Low Power Mode or after prolonged inactivity. These are local notifications, not uploads of health data to the community server. You can also check the home-screen bell.
04怎麼撤回分享?How do I withdraw a share?
在紀錄詳細頁「已分享給浪人朋友」旁按「撤回」並確認;也可到「浪人」→ 右上角「你的帳號」→「我的分享」,向左滑後按「撤回」。刪除已分享的那筆紀錄也會啟動撤回。伺服器完成撤回後,其他人無法再查看該分享,相關回應一併移除;撤回不可復原。
Use Withdraw beside the shared status on the session detail page, or open Lineup → Your account → My shares, swipe left, and select Withdraw. Deleting a shared session also starts withdrawal. Once the server completes withdrawal, the share is unavailable to others and its associated interactions are removed. Withdrawal cannot be undone.
05怎麼刪除浪人社群帳號?How do I delete my community account?
到「浪人」→ 右上角「你的帳號」→「刪除帳號」,依畫面輸入暱稱確認。伺服器受理後會撤回分享、移除追蹤關係並撤銷登入,其餘清理由背景工作完成。刪除 app、登出或撤銷 Apple 登入授權,不等於刪除社群帳號;關閉「分享資料改進偵測」也不會刪除社群內容。
Open Lineup → Your account → Delete Account and enter your nickname when prompted. Once accepted, shares are withdrawn, follows removed, and sign-in sessions revoked; remaining cleanup runs in the background. Deleting the app, signing out, revoking Apple sign-in permission, or turning off research-data sharing does not delete your community account.
06怎麼檢舉或封鎖?How do I report or block someone?
打開對方個人頁,從右上角「⋯」選「檢舉」或「封鎖」,再依畫面選理由或確認。留言旁的「⋯」也有「檢舉」;可點留言者暱稱進入個人頁封鎖。封鎖會移除雙向追蹤與 shaka,解除封鎖不會自動恢復追蹤。
Open their profile and use the top-right ⋯ menu to select Report or Block. Choose a reason or confirm. A comment's ⋯ menu also offers Report; tap the author's nickname to open their profile and block them. Blocking removes follows and shakas in both directions. Unblocking does not restore follows.
CONTACT
還需要協助?
SurfBound 由一位開發者維護。來信時請附上裝置型號與問題描述,通常會在 3–5 個工作天內以中文或英文回覆。
SurfBound is maintained by one developer. Include your device model and a description of the issue; replies in Chinese or English usually take 3–5 business days.
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